Terms of service

1. Agreement

By creating an account you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to do so, and “you” means that company.

2. What DeadlineDesk is

DeadlineDesk is a tool for recording business obligations and their expiry dates, assigning responsibility for them, storing related documents and sending reminders.

3. What DeadlineDesk is not

DeadlineDesk does not provide legal, tax, regulatory or compliance advice. Starter templates and country packs are organizational aids only. Deciding which licences, certificates or filings your business requires is your responsibility, and we make no representation that any template is complete or applicable to you.

Reminders are a convenience, not a guarantee. Email delivery depends on systems outside our control. You remain responsible for meeting your own deadlines.

4. Your account

• Keep your password confidential and do not share accounts.
• You are responsible for what happens under your account.
• Tell us promptly if you believe your account has been compromised.
• You must be at least 16 years old.

5. Acceptable use

You agree not to:

• Upload malware, or files designed to execute code on our systems or other users.
• Attempt to access another organization's data.
• Probe, scan or load-test the service without our written permission.
• Resell the service, or use it to build a competing product.
• Upload content you have no right to store, or that is unlawful.

We may suspend an account that puts the service or other customers at risk. Where practical we will tell you first.

6. Your data

Your data and documents remain yours. You grant us only the licence needed to store, process and display them so we can run the service for you. You can export everything at any time. Our handling of personal data is described in the privacy policy.

7. Subscriptions and payment

• Plan limits and prices are published on the pricing page and shown before payment.
• Paid plans renew automatically for the period you selected unless cancelled before the renewal date.
• The 7-day free trial does not require a card. When it ends without a paid plan, the workspace becomes read-only: existing data stays viewable and exportable, but new or changed entries and reminder emails stop until a plan is chosen. There is no free plan.
• If a payment fails we may place the subscription in a grace period and email you before changing your plan.
• Prices may change. We will give at least 30 days' notice by email, and any promotional price we have agreed in writing for a fixed term will be honoured for that term.

8. Cancellation and downgrade

You may cancel at any time. You keep your plan until the end of the period you have paid for, after which the workspace becomes read-only. We do not delete your existing data when you cancel: it remains viewable, and export remains available.

Except where required by law, payments already made are non-refundable. If something has gone genuinely wrong, contact hello@getdeadlinedesk.com and we will deal with it reasonably.

9. Availability

We aim to keep DeadlineDesk available and to give notice of planned maintenance. We do not offer a contractual uptime guarantee on self-service plans. Enterprise agreements may include one.

10. Deletion

An organization owner can delete an organization, which cancels outstanding reminders and removes its uploaded documents from storage. Deletion cannot be undone. Export your data first.

11. Liability

To the fullest extent permitted by law, our total liability arising out of or relating to the service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect or consequential loss, including lost business, lost tenders, penalties or fines arising from a missed deadline. Nothing in these terms excludes liability that cannot lawfully be excluded.

12. Changes to these terms

We may update these terms. Material changes will be notified to account owners by email before they take effect. Continuing to use the service after that constitutes acceptance.

13. Contact

Questions about these terms: hello@getdeadlinedesk.com.